At Ratu89, your privacy is not merely a legal obligation — it is our commitment to every member. This policy transparently explains how we collect, use, protect and respect your personal data at all times.
Why Your Data Secure With Ratu89
We invest in best-in-class security infrastructure to ensure your personal information is always protected.
All data transmitted between your device and ratu89 servers is encrypted using 256-bit SSL — the same technology used by leading banking institutions in Malaysia.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Only authorised personnel have limited access to sensitive information.
Two-factor authentication (2FA) is available for all member accounts. ratu89 will never ask for your password via email, SMS, or live chat under any circumstances.
Ratu89 does not sell, rent, or trade members' personal data to any third party for marketing purposes. Your information belongs to you, not us.
You have the right to request deletion of your personal data from our systems at any time. Requests will be processed within 30 business days in accordance with established procedures.
Ratu89's privacy policy is designed in accordance with international data protection standards. We regularly audit our privacy practices to ensure ongoing compliance.
ratu89's Commitment: We take your privacy seriously. This document clearly outlines your rights as a member and our responsibilities in managing the personal data you entrust to us.
This Privacy Policy ("Policy") is published by Ratu89 and applies to all services provided through our platform at ratu89.vu, including the website, mobile app and any related services. This policy explains our practices regarding the collection, use, storage and disclosure of your personal information.
By registering as a Ratu89 member or using any part of our platform, you consent to the practices described in this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of our platform.
This policy should be read together with Terms and Conditions ratu89. Together, these documents form the complete agreement between you and us regarding use of the platform.
Ratu89 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:
Registration & Profile Information:
Identity Verification Information (KYC):
Financial & Transaction Information:
Technical & Usage Information:
ratu89 does not store credit or debit card numbers directly in our systems. All card payment processing is handled through third-party payment processors that comply with PCI DSS standards.
The information we collect is used solely for legitimate and necessary purposes in operating the ratu89 platform. The following are the primary purposes for which your data is used:
Ratu89 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent. Any new use of data not described in this policy will be communicated to you prior to implementation.
Ratu89 does not sell, rent, or share members' personal data with external parties for commercial marketing purposes. However, there are limited circumstances where sharing information is necessary and lawful:
Ratu89 Guarantee: Every third party that receives our members' data is required to sign a data processing agreement that complies with international privacy standards. We share only the minimum data necessary for the specific purpose.
Ratu89 employs a comprehensive combination of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
All data communications use TLS 1.3 protocol with AES-256 encryption. Sensitive data is stored in encrypted form even within internal databases.
Ratu89 servers are protected by next-generation firewalls and a 24/7 monitoring system that detects threats in real time.
Members can enable 2FA via an authenticator app or SMS for an extra layer of account protection.
Data is automatically backed up daily to a separate secure data centre to ensure rapid recovery in the event of an incident.
The ratu89 platform undergoes periodic third-party security audits by independent parties to identify and address any system vulnerabilities.
While we take all reasonable steps to protect your data, no security system is one hundred percent perfect. You also have a role to play in keeping your account secure by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.
Ratu89 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some features on the Ratu89 platform.
As a ratu89 member, you have the following rights regarding your personal data. All requests will be processed within 30 business days:
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | Request a copy of all personal data we hold about you in a readable format | ✓ Available |
| Right to Rectification | Request correction of inaccurate or incomplete data in our records | ✓ Available |
| Right to Erasure | Request the deletion of your personal data, subject to legal data retention obligations | ✓ Available |
| Right to Object | Object to the processing of your data for direct marketing or profiling purposes | ✓ Available |
| Right to Portability | Receive your data in a structured format that can be transferred to another platform | ✓ Available |
| Right to Restriction | Request restriction of your data processing under certain circumstances while an investigation is conducted | ✓ Available |
To submit any request relating to the rights above, please contact our Data Protection team via customer support. You may be required to verify your identity before your request is processed for security purposes.
Ratu89 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods vary according to the type of data and applicable legal requirements:
Once the retention period expires, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered.
The ratu89 platform may contain links to websites of game providers or business partners. This Privacy Policy applies solely to the ratu89 platform and does not cover the privacy practices of those third-party websites.
Ratu89 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately.
All game providers integrated into the ratu89 platform undergo an evaluation process and must comply with the security and privacy standards we set before integrating with our platform.
Ratu89 strictly prohibits anyone under the age of 18 from registering or using this platform in any way. Our platform does not knowingly or intentionally collect personal data from minors.
If we discover that personal data has been collected from someone under the age of 18 without proper verification, we will take immediate steps to delete that data and close the relevant account.
To Parents & Guardians: If you believe a minor has registered on Ratu89, please contact our support team immediately. We will process the account closure request with the highest priority and delete all associated data.
Ratu89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other business reasons. All amendments will be published on this page with a clear effective date.
For material amendments — those that significantly change how we use your data — we will provide at least 14 days' notice before the changes take effect, via email or in-platform notification. This gives you sufficient time to review the changes and make informed decisions about your use of the platform.
Continued use of the ratu89 platform after the effective date of any amendments constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, our Data Protection Officer (DPO) team is ready to assist.
We are committed to resolving every privacy complaint fairly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection regulatory authority in your country.
ratu89 is proud of its excellent privacy response record. Over 95% of our privacy complaints are successfully resolved within 3 business days.